Return policy

Let’s make our purchases with care for a better world!

Because of our exclusive offer and for environmental reasons, we would like to ask you to place your order carefully. If you have any doubts, you can always mail or call us, when you drop by our boutique we can personally help you to make the right choice. For these reasons, our shipping and returns are not free or discounted. We thank you for your collaboration.

Attention! We do not accept discounted products as returns.

ONLINE

When you wish to return a product, you can do so within 14 days after receiving your order (at your own expense and in original packaging) to the address below. Don't forget to enclose the invoice/packing note and mention the reason for return (circle item). Always keep your confirmation of shipment until your return has been processed.

Do you live near Rotterdam or would you like to visit us? You can also return or exchange your return here. When you return your products in store.

When we have received your return in good order* we will send you a credit note by email, after that the amount will be refunded within 7 working days through the payment method you used.

Cancellation of order not possible.

*This means in good condition, without damage and / or traces of use, with price tag and in original packaging.

IN STORE

When you wish to return a product, you can come back to our store with the product within 14 days after purchase. The product can only be returned when it is in the same condition in which it left the store and when you have your purchase receipt with you. In this case you can choose for a voucher, or your money back. When you have payed by card or in cash your purchase amount will be refunded to your account within 7 working days. If you have paid by credit card you need to take it with you so that it can be refunded directly to your card. We do not refund cash under any circumstances.

COMPLAINTS

For complaints about your product after purchase you can always contact us. It is best to visit our boutique so we can assess your complaint and offer a solution to your satisfaction.

ADDRESS DATA

Address: Lusthofstraat 72B

Zip code: 3061WH

State/region: Zuid-Holland

Place: Rotterdam

Land: The Netherlands